We Are The Employer Brand of Choice. It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.
And our employees would agree, having selected us as a Great Place To Work through the annual survey measuring Employee attitudes at Voyago.
Here’s a look at what makes us A Great Place To Work:
84% Agreed “Voyago is a physically safe place to work…”
80% Agreed “I can be myself at Voyago…”
81% Agreed “Management has kept me well-informed…”
A Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.
Help shape the future of mobility. Voyago is currently recruiting for a dynamic and highly effective Operations Manager for our Student Transportation division in Ottawa (Kanata) Ontario.
Voyago is Ontario’s Leading Mobility company, a subsidiary of Transdev. We’re hiring dynamic, high achievers looking to be Difference Makers within the industry. Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.
Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.
Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.
Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards. Voyago is proud to be recognized as one of Canada’s Safest Employers and a recipient of the Excellence Award for several years.
We are People and Safety First. So come join us and help shape the future of mobility at a Great Place To Work company.
Position Overview
Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be a important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.
Primary Responsibilities
Operations
Manage efficient vehicle utilization, minimize deadheadEnsure compliance with contractDirect activities related to dispatching, routing, and tracking transportationPlan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirementsImplement schedule and policy changesOversee effective school year start-up and shut-downCollaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectivesWork with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety proceduresFollow up on all manners of progressive discipline
Customer Service The Operation Manager is the main point of contact for daily operationsIs integral in the quoting of new businessEnsures compliance to contractsOversees daily operation’s communication re: STS portal information, maintenance of process, validity of data within the dispatch system
Reporting
KPI’s schools and chartersCustomer satisfaction survey
Drivers
Ensure proper levels of employees, work with the Talent Acquisition team to attract new candidates Manage Deficiency listSet up safety meetingsHelp plan and facilitate bi-annual driver’s meetings
Finance
Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.Oversee payroll administration
Other
Acts as an ambassador for Voyago on and off company propertyHelps increase Voyago's visibility within the community by participating in company sponsored eventsIs willing to participate in education upgrading as required
Knowledge & Skill Requirements
The ideal candidate will hold the following qualifications that include, but are not limited to, the following:
- University Degree or Equivalent
- Minimum 3 years experience in a supervisory/management role in operations environment
- Experience in Student Transportation, Medical Transport or Transportation preferred but not mandatory
- Ability to obtain a B class License
- Clean Drivers Abstract
- Clear Criminal Record Search with Vulnerable Sector Search
- Excellent verbal and written communication skills
- Previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
- Advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
- Ability to participate in and facilitate group meetings
Why work for us?
- Employee and Family Assistance Program
- Competitive Benefit Offering
- Rewarding career with a growing company
- Great company culture
- Award Winning
- Focus on Innovation and Sustainable Environmental Initiatives
- Subsidiary of Global Transportation Provider (Transdev)
Does this sound like you? Apply now! or send your resume with salary expectations to Carolyn Botten, Talent Acquisition Manager at carolyn.botten@voyago.ca
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.