Technical Support Analyst Co-Op/Intern
Job location: our office in Ottawa, Canada or Remote, Canada
Term length: 12 months starting January 2024
About the Team
The Customer Support team is comprised of more than 50 experienced support professionals with an array of technical experience from various backgrounds. We have regional offices in NA, EMEA, and APAC to provide our customers global coverage as we handle more than 12,000 support cases annually.
What you will do
- You will learn about could computing and very large data sets as you handle Service Requests for Infrastructure Updates, Customer Data Requests, Configuration Changes, and Data Model Changes among other tasks
- You will work with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer environments
- Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
- Follow-up on Change Requests to insure correct implementation as well as gather evidence
- Providing liaison and coordination with other departments, when necessary, to obtain answers to or resolve urgent or complex customer/service problems and inquiries
- Auditing and recommending changes for Service Request handling procedures
- May perform additional projects upon request
What we are looking for
- Enrolled in a post-secondary diploma or degree in a related discipline
- The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact.
- Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
- Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
- Strong Research and troubleshooting skills are required
Things That Would Definitely Help
- Supply Chain knowledge is considered an asset
- Understanding of Large in-memory databases
- Working knowledge of relational database and query writing consider a valuable asset
- Experience in a customer-facing technical support position considered a valuable asset