Worker Sub-Type: Student (Fixed Term) Job Description: Today, BlackBerry® is a transformed company. We’re no longer about the smartphone, what we once did for smartphones is what we’re now doing for Enterprise of Things (EoT) – envisioning, enabling and securing new forms of communication that are connecting the business world in extraordinary new ways. We have the most complete and advanced end-to-end solutions to enable EoT, and our ideas lead the way in the hottest markets like cybersecurity, SaaS, neural networks and autonomous vehicles. Today our software is trusted by the world’s most important organizations, including all of the G7, 16 of the G20, NATO, financial firms, healthcare providers and educational institutions. BlackBerry technology is further embedded in millions of ‘things.’ You can find BlackBerry in smart watches, medical devices, cars, trains, robots, smart meters, TV broadcast equipment, wind turbines, hydroelectric plants, pilot training simulators, mail-sorting machines and, of course, tablets and smartphones just to name a few. Position Summary As the successful candidate you will join a team of professional service engineers responsible for engineering, deploying, maintaining and supporting the BlackBerry production and non-production environments. Working with Service Specialists and Senior Service Specialists, you will work with multiple cloud and regional, heterogeneous environments around the globe, comprised of thousands of systems running predominantly Linux and some Windows operating systems. Location: Waterloo, ON Length of Term: 4 Months What you will do Engineering/Development: Develop automation for processes and tools that will be used to improve deployment steps, upgrades, management and monitoring functions. Use outside-of-the-box thinking to generate creative solutions to problems. System performance management and tuning. Deployment: Deployment and upgrades of BlackBerry services; coordinating the arrangements for the supporting platform and infrastructure; configuration of the services. Create and review methods of procedure (MOPs) that specify the steps and commands to run; create implementation plans that organize the work. Standardize production and lab systems to make deployments and troubleshooting easier. Communicate status and results to key internal stakeholders. Advise on capacity planning and management. Build and deploy brand new services; migrate services between different environments. Work with security teams to improve security and patch identified security vulnerabilities. Support: Assess service quality and identify opportunities for improvement. Troubleshoot and resolve incidents; prevent incidents from recurring through knowledge sharing, documentation, and improvements. Contribute to root cause analysis. React quickly to problems and follow established procedures to implement solutions. Create and maintain support information, such as procedure instructions and process updates. Share knowledge with other BlackBerry employees, formally and informally. Contribute to incident impact calculations to help determine the true impact to customers. Work within the defined change management processes to plan and schedule changes. Who we are looking for Enrolled in post-secondary education in Computer Science, Systems Administration, or a related discipline. Good working knowledge of Linux/Unix administration. Deploying and maintaining standard Internet services (e.g. apache, tomcat, JBoss middleware), DNS services (e.g. bind), and protocols (e.g. HTTP, SSL). Scripting and/or programming experience in bash, awk, sed, Perl, shell, XML, Python, Ruby. Experience with automation using scripts, version control (eg: Git, SVN) and configuration management (e.g. Puppet, Chef). Virtualization, Cloud Computing (e.g. KVM, VMware, OpenNebula), PaaS support and configuration. Excellent written and verbal communication skills. Support and troubleshooting skills in the areas of applications and services, including log analysis. Individual time management. Knowledge of basic project management concepts. Above and beyond Experience in Cloud Provider Environments, especially AWS with Kubernetes and Docker Data storage products (e.g. Oracle, PostgreSQL, MySQL, Cassandra). Hadoop. NAS/SAN solutions. Application network configuration (configuring and troubleshooting routes, VLANs, subnets). Programming languages (Java, Ruby, C, C++). Certifications such as LFCS/LFCE from Linux Foundation, LPI, RedHat or SuSE. Enterprise-class monitoring tools. Application load balancing and dynamic/intelligent DNS. ITIL awareness. Life at BlackBerry Various Snack & Beverage Programs at all locations Cafeterias and vending machines with subsidized prices at major offices Free parking and accessible public transportation at major offices Skills training and professional development opportunities Organization wide events and various social committees Local discounts and free swag Highly collaborative teams and supportive workplace culture Recreational leagues, fitness classes, and wellness sessions available in most locations See for yourself by checking out our Instagram @BlackBerryStudentLife An Absolute Commitment to Equality It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment based on race, colour, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. EEO Minorities/Females/Protected Veteran/Disabled BlackBerry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process. Should you require an accommodation, please contact recruitment@blackberry.com to discuss your needs. Scheduled Weekly Hours: 40 BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn’t choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry. Whether you are a Co-op or a Graduate, we know your first job matters, and a career at BlackBerry can take you anywhere you want to go. At BlackBerry you will find that the pace is fast, the challenge exciting and the rewards are extremely satisfying. If you want to push the boundaries of mobile experience, then we want you to join the BlackBerry team. ©2023 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. EEO Minorities/Females/Protected Veteran Disabled BlackBerry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process. Should you require an accommodation, please contact recruitment@blackberry.com or contact our HR department by calling 1-519-888-7465. We will reply to your request as soon as possible. Return to Job Listings