PowerAssist Intern (4-Month Contract)

Who We Are

Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

We’re excited to meet you! Learn more about Util-Assist at www.util-assist.com.

What We Need

The PowerAssist Intern assists with responding to and resolving customer outage inquiries consistent with company guidelines, while providing excellent customer service.

What You’ll Do

Respond to customer inquiries regarding outage situations, utility equipment damage, and trouble calls
Communicate with internal team members and external utility employees to provide them with accurate information to assist with restoration efforts
Interact with field crews and contractors regarding outage information/status
Dispatch and direct resources in outage restoration efforts and capture accurate outage information
Use utility software tools to assign outage events to field crews following established processes and procedures
Perform back-office work and other duties as assigned

What You’ll BringExperience and Education

Knowledge of the Employment Standards Act
Previous Customer Service experience considered an asset
Previous Contact Centre experience considered an asset

Skills

Customer service skills
Intermediate verbal and written communication skills
Problem-solving skills
Multi-tasking skills
Organization skills
Intermediate MS Office and social media skills

Working Conditions

Hybrid office environment
A successful SIN and passport clearance along with a police vulnerability check is required
To satisfy our obligation to provide a safe and healthy work environment and meet the needs and standards of our clients, the successful candidate will be required, as a condition of employment, to provide proof of full vaccination against COVID-19 in accordance with Util-Assist’s vaccination policy. Util-Assist will comply with its obligations under applicable human rights legislation to accommodate the successful candidate if unable to receive the vaccine due to medical and/or religious reasons, up to the point of undue hardship. Additionally, if the successful candidate does not provide proof of vaccination, Util-Assist will consider whether the inability to provide proof of vaccination was the result of a lack of availability of the vaccine at the time of offer, or because the start date does not allow for vaccination prior to commencing work, and/or the successful candidate's reason for not being vaccinated. Failure to provide proof of full vaccination against COVID-19 may result in an offer of employment being rescinded.

What We Offer

A competitive base salary
Work-life balance with flexible working arrangements (including working from home)
The opportunity to work with an innovative company that is on the leading edge of technology
Plenty of opportunity for career advancement in a fast-growing company
A results-driven environment
True team collaboration
A fun, social, award-winning culture

Company Benefits

EAP (Employee Assistance Program)
Hybrid workforce
Flexible working hours
Career development opportunities

Individuals interested in applying please submit resume and cover letter by:

May 12, 2023

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

Util-Assist is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Opportunities from Util-Assist Inc.

New Opportunities from Util-Assist Inc.

PowerAssist Intern